BUILT FOR BETTER CUSTOMER SERVICE

luniat connects your product data to every channel β€” chatbot, in-store, email and cart β€” in a single workflow.

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Connect your data

Every store that joins gets a structured catalogue. PIM feeds, inventory files, supplier data and CSVs β€” in minutes, not weeks.

What would you like to do?
Sources
Web search
Catalog search
Database search

Search across all channels

Staff search via the in-store chat β€” and pick a source per query. Your own catalogue, supplier data or the entire web.

Online
Type a message… ↑

Chatbot on your website

A widget that answers product questions using your catalogue as the source β€” suggests alternatives, adds to cart, and hands over to staff when needed.

SEE LUNIAT IN ACTION

From catalogue to customer answer β€” in 39 seconds.

No sign-up, no details required. Just a look at how it works.

luniat

Your staff know everything about every product.

for stores that sell products

Files & data
Drop your PDFs here
Manuals, catalogues, supplier data
Product_Catalogue_2026.pdf βœ“
Product_Catalogue_2026.pdf
Home

Hi Nico,

this is your store workspace.

Sources
Home
Which Shimano groupset fits a 2024 Trek Domane SL5?
Sources P Product_Catalogue_2026.pdf
luniat

Want to see how it works with your product range?

luniat.se FOR STORES THAT SELL PRODUCTS
READY-MADE WORKFLOWS

Four channels, one knowledge base.

Every workflow shares the same catalogue and the same tone of voice. Activate one β€” or all β€” and build on top with your own.

/ 01

Web chatbot for customers

Embed a widget on your website. Customers ask about products, materials and delivery β€” luniat answers using your catalogue as the source.

Website β†’ Catalogue + web β†’ Reply to customer
/ 02

In-store chat for staff

A search interface for the shop floor where staff ask questions and pick a source per query β€” your own catalogue, supplier data or the entire web.

Staff β†’ Source picker β†’ In-store answer
/ 03

Email response with product knowledge

Incoming emails are matched against your catalogue. luniat drafts a reply for staff to approve and send β€” or runs autonomously on simpler questions.

Email β†’ Catalogue match β†’ Draft β†’ reply
/ 04

Cart building & upselling

When a customer asks for multiple products, luniat builds an entire cart at once β€” with complete kits, alternatives and quantities.

Request β†’ Cart builder β†’ Ready to buy
BUILD YOUR OWN WORKFLOWS

Build your own β€” no code needed.

Add a trigger, connect sources, rules and channels. All on the same surface β€” so you can respond to exactly what your store needs.

See the templates β†’
Trigger New email enquiry support@store.com
Source picker Own catalogue + web search
Condition In stock? yes / no
Action Draft email reply β†’ inbox
Action Build cart 3 SKUs
TRY IT YOURSELF

Describe your manual work. Get suggestions instantly.

Write down a task that eats up time every week β€” and luniat will generate three concrete automation suggestions in 30 seconds. Free. No email required.

Describe your problem Β· 3 suggestions in 30 seconds Β· free

Or analyse your website if you run an online store

One catalogue. Every channel. One workflow.

20 minutes β€” we connect your catalogue, set up your first workflow and show you the results live.

Book demo Get in touch